Customer FAQ

Customer FAQs for a smoother Pretell experience.

Orders & payment

What payment methods do you accept?
We accept the payment methods shown at checkout. Logos on our site match available checkout options.

Can I change or cancel my order?
Contact us within 24 hours at r71755805@gmail.com before your order ships.

Products

How do I know if a product is right for me?
Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs.

Can I exchange or replace an item?
Email us within 30 days — exchanges and replacements depend on stock availability.

Shipping

How long does shipping take?
Processing: 1-3 business days (business days, excluding weekends/holidays). Typical transit after ship: 4-6 business days for standard parcels. Oversized or freight items may take longer. See our Shipping Policy.

Do you offer free shipping?
Yes — free standard shipping on qualifying orders as shown at checkout. Extra charges for oversized/freight items appear before payment when applicable.

Can I track my order?
Yes. We email a tracking number when the order ships.

Returns

What is your return policy?
Within 30 days for unused items in original condition. See our Return & Refund Policy.

Product care

How should I care for my purchase?
Follow any care, safety, or use instructions on the product page or included with the item.